Help Center

Find answers to common questions about our tools, licensing, and more.

Encryptor

What is the Tech Extranet Encryptor?
The Encryptor is a lightweight Windows application that lets you encrypt and decrypt files using AES-256 encryption. It integrates with your right-click context menu for easy access.
How do I install the Encryptor?
Download the installer from our Downloads page, run it, and follow the setup wizard. The Encryptor will automatically add itself to your right-click context menu.
What file types can I encrypt?
You can encrypt any file type — documents, images, videos, archives, and more. The Encryptor works with individual files and entire folders.
Is my data sent to any server?
No. All encryption and decryption happens locally on your machine. The Encryptor never sends your files or encryption keys over the internet.

Licensing

How do I purchase a license?
Visit the Downloads page and choose your license tier (Personal or Business). After payment, you'll receive a license key via email that you can activate in the app.
Can I transfer my license to another PC?
Yes. You can deactivate your license on one PC and reactivate it on another through the app's settings. Business licenses support up to 5 simultaneous activations.
What happens when the free trial expires?
After the 7-day trial, you won't be able to encrypt new files, but you can still decrypt any files you previously encrypted. Purchase a license to continue encrypting.
Do I need to pay for updates?
No. All license tiers include free lifetime updates. Once you buy a license, you're covered.

General

Do you offer tech support?
We offer tech support through our YouTube Channel. You can submit a question or join us during a live stream! You can also use our Contact page or email admin@techextranet.com.
Do you have a refund policy?
Yes. If you're not satisfied with your purchase, contact us within 30 days for a full refund — no questions asked.
Is Tech Extranet affiliated with Amazon?
We participate in the Amazon Associates program. Some links on our deals page are affiliate links, meaning we earn a small commission at no extra cost to you.

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