Privacy Policy

1. Introduction

TECH EXTRANET LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at techextranet.com, our software products, and our licensing platform at licenses.techextranet.com (collectively, the "Service").

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and authentication credentials when you create an account or purchase a license
• Payment information: Billing details processed through our third-party payment provider (we do not store credit card numbers)
• License data: License keys, activation status, and machine identifiers for software license validation
• Usage data: Information about how you use our website, including pages visited and interaction patterns
• Technical data: IP address, browser type, device information, and cookies for authentication and session management
• Contact form submissions: Name, email, and message content when you contact us

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process software license purchases and manage activations
• Validate license keys when requested by our desktop software
• Send transactional emails (purchase confirmations, license keys, support responses)
• Send newsletters and updates (only if you opt in)
• Provide customer support
• Monitor and prevent abuse of the Service

4. Software Data Handling

The Tech Extranet Encryptor processes all files locally on your device. We do not collect, transmit, store, or have access to any files you encrypt or decrypt. The only data the Encryptor sends to our servers is your license key for validation purposes. No file contents, file names, or encryption keys leave your machine.

5. Data Sharing

We do not sell your personal information. We share data only with:

• Payment processors: To handle billing and license purchases securely
• Cloud infrastructure providers: To host our website and licensing platform (Cloudflare)
• Analytics providers: To understand website usage patterns (anonymized where possible)
• Legal authorities: When required by law, court order, or to protect our rights

6. Affiliate Programs

We participate in affiliate programs, including the Amazon Associates program. When you click an affiliate link, the affiliate partner may collect data about your visit in accordance with their own privacy policy. We do not control the data collection practices of affiliate partners.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure hosting on Cloudflare's edge network, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use essential cookies for authentication and session management on our licensing platform. We may also use analytics cookies to understand how visitors use our website. We do not use third-party advertising or tracking cookies.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data and account
• Export your data in a portable format
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

To exercise these rights, contact us at admin@techextranet.com.

10. Data Retention

We retain your account and license information for as long as your account is active or your license is valid. Contact form submissions are retained for up to 12 months. Payment records are retained as required by law. If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law.

11. International Data Transfers

Your data may be processed in countries other than your own via our cloud infrastructure providers. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place.

12. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We will notify you of material changes via email where possible. Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us at admin@techextranet.com or visit our contact page.